The Terms and Conditions for conducting business with Paracombe Wines are clearly laid out below.
By conducting business with Paracombe Wines you are agreeing to the terms and conditions in the following text and are confirming you are 18 years of age or older.
Should, at any stage, you have a query about our terms and conditions please call +61 8 8380 5058 or email firstname.lastname@example.org
Your acceptance of these terms
At any time if you have questions in the course of your business with Paracombe Wines please contact us:
Email – email@example.com
Telephone – +61 8 8380 5058
Your privacy is always important to us and we respect the information that you provide to us in the course of conducting business with Paracombe Wines.
This Privacy Statement explains the manner in which Paracombe Wines uses the information provided to us in the process of your conducting business with us, either by email or by buying wines from our site www.paracombewines.com.au
This Privacy Statement applies to the website www.paracombewines.com.au and all products and services offered by Paracombe Wines.
Some functionality of our web site may be compromised by your refusal to allow cookies.
If you wish to use material from this website please obtain written permission by emailing the Manager at firstname.lastname@example.org
Copyright applies to all materials appearing on this website and is the property of Paracombe Wines, except where noted to the contrary, and must not be reproduced, in whole or in part, except as permitted under the Copyright Act 1968 (Cth) or other applicable laws, or for any purpose expressly permitted by us.
We do not represent that any information (including any file) obtained from or through this website is free from computer viruses or other faults or defects. It is your responsibility to scan any such information for computer viruses. We are not liable to you for any loss or damage in relation to any such virus, fault or defect. You agree that the entire risk arising out of installation, downloading, use or performance of such remains with you.
You also waive any and all claims that you may have against us otherwise arising out of or in relation to your use of this website.
The Paracombe Wines trademark and other products and services referred to in this website are trade marks of Paracombe Wines.
Nothing contained in the website should be construed as granting any licence or right of use of any trade mark or part of any trade mark displayed on the website without the express written permission of Paracombe Wines.
Vintages are subject to change but we will advise customer by email or telephone if this is the case before dispatch of stock. The customer has the option to confirm, cancel or modify their order at this time.
Subscribing to Paracombe Wines
Your personal information is only collected and kept, in the instance where you choose to subscribe to Paracombe Wines and enjoy the privileges of advance notice of events, both at Paracombe Wines cellar door and other events supported by Paracombe Wines. This also includes notification of wine special offers. When you purchase wines from our online store your contact details will be kept for this purpose unless you nominate you do not wish for this to occur.
At no stage are your personal details shared with or sold to third parties. Your personal details are only ever accessed in the process of performing tasks that you have subscribed for and agreed to receive, by trusted, long-term employees of Paracombe Wines.
We may monitor subscribers ordering so that we can direct promotions and specials that they have shown specific interest in.
Credit card payments by email
When you provide your credit card details by email for ordering wine or purchasing tickets for our cellar door events, they are immediately deleted after the transaction has been completed. At no stage do we store this information.
Online purchasing of wine
Online purchases are exclusive for Australia only, international orders are not permitted.
All prices include GST
All online wine purchases are conducted directly with our bank and at no stage do we have access to your credit card information. We do however have access to your delivery address, which is essential for the delivery of your purchased wine. Your delivery details are only shared with our chosen delivery service to ensure the most effective delivery method possible.
All transactions take place through a 2048-bit SSL “secure connection” which prevents anyone from accessing your personal information when it is travelling to our servers.
Your credit card and financial information are never stored on our servers. Such information is relayed directly to the bank solely for authorisation of the transaction and at no stage is it recorded or kept on file.
All orders placed via our website will be despatched and delivered by a delivery service of our choosing. Carrier information & tracking numbers can be provided upon request.
Please allow up to 10 days from receipt of your order for the delivery of your product(s) within Australia.
Unless you have nominated a safe place to leave your order upon delivery, our carrier may request your name, identification and signature to verify your identity and confirm delivery of the product(s).
If no-one is present at the delivery address at the time of delivery and a safe place to leave your order has not been nominated:
In the case of the carrier being Australia Post; a card will be left advising that your order can be collected at a nominated Post Office.
In the case of the carrier being a courier service; the courier will leave a calling card with a phone number on it which you will need to call to arrange a suitable re-delivery time OR organise a depot pick-up of your order.
Incorrect Items or Faulty Returns
In the instance we have sent you the wrong wine or the wine you have ordered from us is faulty we will endeavour to rectify this as efficiently as possible.
In the event we have sent you the wrong wine please notify us at your earliest convenience by phone, +618 8380 5058 or email email@example.com
We will gladly work with you to collect the incorrect product and have the correct product delivered to you, at our cost. Please provide receipt of your purchase at the time of making a claim to verify the wine was purchased from us.
In the event we cannot provide you with your purchase we will contact you to discuss product substitution or reimbursement.
In the event of faulty wine, we will collect the wine at our cost, evaluate the fault and upon confirmation of the claimed fault replace the wine. If the wine is a vintage that we no longer have stock of we will replace the wine with a current vintage.
Deliveries during COVID19
Please note courier companies and Australia Post are currently operating on a contactless delivery basis due to COVID-19 – therefore delivery drivers will leave the delivery at your front door, or a secure location, even if you are present rather than physically hand the wine deliver to you in person.
If you have any questions with regard to our return and refunds policy please email firstname.lastname@example.org or call the winery +61 8 8380 5058
Terms & Conditions last updated May 2020